Shipping policy

We want you to be happy with your candles  - wherever in the world they end up - and your experience shopping with Via Wax. But sometimes things can go a little wrong and so here is our take on it. 

• Locally we have a flat shipping rate of R100 or R60. This fee is set by our carriers Aramex and Pudo. It has an allowance of 40x30cm. Orders are typically delivered in 2-3 working days for main areas in South Africa.  For larger private orders we use Postnet and pay any outstanding amount above R100.
• A physical address and a contact number are required for all orders placed online. Where possible please select an address where someone will be able to sign between 9 AM and 5 PM to receive the parcel. 
• If you are in Cape Town, you are welcome to collect from our studio. Once your order is ready for collection you will receive a notification via email. We are in the studio from 11 AM -4:30 PM Monday - Friday for collection, unless stated otherwise on our social media or correspondence. That being said, sometimes we have to step out, never very far, and so if you would like to schedule your pick up that would be much appreciated.
• All orders have a four working day processing time before being shipped. Working days are Monday to Friday and do not include public holidays. Processing and packaging usually take place on Tuesdays and Thursdays.
• We use the most reliable and fastest possible shipping method available, and package all shipped orders with care. We cannot take responsibility for any loss or breakage that occurs in transit. Shipping is at own risk. 
• Please note that we do not process orders and our courier service does not deliver on the following occasions: public holidays; weekends; between 23 December - 6 January.